Worst Service from JRS Contractors/ Jackie Salas

*Note: JRS Contractor has a new name and sulit.com.ph site: FurnitureFairStation

Let me share this unfortunate scenario involving us and a company who sells furnitures over Multiply and Sulit.com.ph:


We ordered a bed frame, nightstand and 2 seater dining set from JRS Contractors. We chose from the designs they posted in their multiply site: particularly the Gumila bed, Bexhill dining set and 1 nightstand which came with the Gumila bed. We went to their Mandaluyong office to pay 50% deposit for our order.

Upon ordering, we were assisted by one of their staff and we selected our orders in their office computer. We were advised by Jackie Salas of JRS Contractors (same as JRS Furnitures) that an order will take around a week to finish. She also told us that the furnitures we ordered were "ready made" contrary to what we thought as "made to order." Thus, it is just safe to assume that our orders will be delivered faster than expected of a "made to order" or custom made furniture.



We paid and placed our orders on March 24, 2010. Since we were not really in a hurry back then, we did not call Jackie to follow up our order. We even waited until after Holy Week before we called up Jackie again.

April 5, 2010:

I called Jackie to check the status of our delivery and reminded her that it's been more than a week since we ordered. Nobody from JRS Contractors contacted us to advise us the status of our order. Jackie told us that she will check the status of the order and will advise us by Thursday.

Thursday seems to be a long time for an order which supposed to be delivered more than a week ago (if we follow the one week delivery after ordering). Also, the unit where the furnitures will be delivered will be occupied this week. I told Jackie if she can have the furnitures delivered on Thursday since it's been too long already.

April 6, 2010:

I called Jackie again and this time she said she will have our orders delivered on Thursday although it will be around 7pm - 9pm. Since we really need the furnitures and have the unit settled before occupancy, I agreed on the late delivery.

April 7, 2010:

I confirmed Jackie of the delivery for next day. She said it is confirmed and even advised me that only cash is accepted upon delivery---which is just OK with us.

April 8, 2010, morning:

Once again, I confirmed of the delivery for that night. Jackie confirmed that the items will be delivered that night.

Just to give a background for readers to understand our plight: The unit will be delivered to my sister-in-law's unit in Mandaluyong. We were just asked to have the unit ready in time for their arrival from the US. We do not live in the same unit but we live all the way in Marikina. I just went to Mandaluyong just to wait for the delivery, as Jackie Salas promised.

April 8, 2010, around 5pm in the afternoon:

Here's when the series of problems with JRS Contractor began: I received a SMS from Jackie that they won't be able to deliver our order since "gagabihin na yung mga magdedeliver"

Imagine my dismay that I went all the way there just for nothing! And to think that this Jackie Salas just confirmed the delivery earlier that morning!

I replied to her message saying that I am willing to wait no matter how late it would take for her men to deliver my order. As if the "7pm to 9pm" delivery time she gave me was not late enough.

She replied that "kahit anong pilit ko po hindi po talaga ayaw po pumayag magdeliver."

No doubt we were disappointed but since we cannot really do anything and we were in Mandaluyong anyway, we told her that she better deliver the next day, by 10AM or else we will ask for a refund. She said they will deliver at 10am, even saying na "kami ang uunahing delivery."

April 9, 2010: around 9am

I called Jackie to check if they will deliver. She said to wait since "nagpapalit lang ng gulong yung delivery truck."

10am till 11am passed and still no delivery---not even a text to explain or apologize for the late delivery once again.

11am:

I called Jackie and demanded why the delivery isn't there yet. She replied, "malapit na po."

To make the already long story short, the delivery was made around 3pm. But the problem did not end with the late delivery.

Imagine our horror to see the furnitures delivered were completely different from the ones we ordered! They delivered a coffee table instead of a dining set and a completely different model of bedframe and nightstand!

Just to show you how inefficient JRS Contractor is, here is the photo of the bedframe model we ordered from their site:



Upon delivery, we got this instead:



We did not accept the coffee table since it was not what we wanted. We decided to accept the nightstand and bed frame to cover the cost of the 50% deposit we gave. We'd rather have a totally different bed frame than have nothing at all. Besides, we don't want to go through the hassle of dealing with Jackie Salas again.

So for those interested with getting or dealing with JRS Contractors, particularly with Jackie Salas, let me share this important things. I'm sure you would want to deal with other companies.

1. Jackie Salas does not keep track of her customers' orders. I called her up and she sounds as if she had no idea what our orders were. True enough, this kind for work attitude reflected in the delivery of wrong items.
2. Jackie Salas does not reply or even advise her customers of the status of delivery/orders. Imagine how much cellphone credits I used on her since she does not text or call. There were times when she would not answer our text and calls. How's that for work ethics?
3. Jackie Salas & JRS Contractors are not the direct supplier of the furnitures shown in their website. Furthermore, most of the pictures in their site are not really existing models, at least non-existent in their supplier's stocks. (This explains why the delivery men were puzzled when we showed them the picture of our actual order & told us that they never had that design in their store.)
4. Jackie Salas & JRS Contractors deceive their possible customers by posting products not available in their supplier's stocks yet they accept orders for it. Of course, you have the option of returning the wrong delivery and opt for a refund. But check the feedbacks of past JRS Contractor clients here and you would see that getting a refund from Jackie Salas/ JRS Contractors is another pain in the ass.

NEVER DEAL WITH JACKIE SALAS or JRS CONTRACTORS! If they ever change company name (after all the negative feedbacks), take note of the name JACKIE SALAS and beware!

Stay away from these sites if you don't want any hassles and problems with your transactions:
http://www.jrscontractors.tk/
http://jrsfurnitures.sulit.com.ph/
http://jrscontractors.sulit.com.ph/
http://jrscontractor.multiply.com/